About Mercy Corps:

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.  

Program / Department Summary  

Mercy Corps Yemen is continuing its FCDO-funded Fresh Horizons pilot project, which applies and tests an inclusive, climate-resilient Market Systems Development (MSD) approach within the fisheries sector in Yemen’s Aden and Hadramout Governorates. The pilot works with local market actors to sustainably increase income and food security for fishing households and communities.   

The next phase of Fresh Horizons will build on the pilot’s successes through a 9-month continuation phase focused on strengthening the supply and use of cold chain equipment. Increased access to cold chain technology will reduce waste, improve profits, and open new urban markets. This will provide improved livelihood opportunities for vulnerable households and actors across the fisheries sector - ultimately increasing food access and improving household food security.  

General Position Summary: 

The Capacity Strengthening Coordinator will oversee the design, delivery, and quality assurance of technical and business training for vulnerable fishing households, small traders, and cooperative members in Hadramout. The role will support participants, particularly those transitioning from humanitarian assistance, to build the skills required to effectively use cold chain technology and improve their business viability. This includes adapting existing training curricula, collaborating with local training providers and cooperatives, and ensuring strong inclusion of women and youth. The Coordinator will also explore sustainable training models that can be integrated into cooperative structures beyond the project period. 

Essential Responsibilities: 

• Lead the planning and implementation of business and technical training for fishing households and small traders in Hadramout. 

• Adapt and update the existing training curriculum to respond to the specific needs of the most vulnerable participants, including women and youth. 

• Coordinate with cooperatives and business development service providers to organise and deliver training activities. 

• Monitor training delivery and assess uptake of key skills (e.g. financial literacy, business planning, record-keeping). 

• Work closely with the Project Officers to ensure technical alignment and participant follow-up after training. 

• Promote environmental sustainability principles and responsible fishing practices within all training modules. 

• Explore and pilot models for fee-based or cooperative-led training for longer-term sustainability. 

• Maintain strong inclusion practices by identifying and removing barriers to participation for women and youth. 

• Help identify and engage processors and exporters interested in sourcing through project-supported traders. 

• Contribute to learning, adaptation, and documentation related to market engagement and private sector collaboration. 

• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.  

• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.  

• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g. Integrity Hotline and other options.  

• If relevant, briefing or training any external personnel such as when working with service contractors or subaward partners.  

Supervisory Responsibility: Business Training Officer, Cooperative Project Officers 
Accountability  

• Reports Directly To: Project Manager 

• Works Directly With: Private Partnership Coordinator, MEL Officer, Cooperatives, Local Training Institutes, and Finance Team. 

Knowledge and Experience: 

• Bachelor’s degree in business administration, education, social sciences, or a related field; Master’s preferred. 

• Minimum 3–5 years of experience designing and delivering technical or vocational training, preferably in livelihood or market system programmes. 

• Proven experience working with vulnerable populations, especially youth and women. 

• Experience working with local training providers and cooperatives preferred. 

• Familiarity with business development, entrepreneurship, and informal markets. 

• Strong facilitation, coaching, and communication skills. 

• Fluency in Arabic required; working proficiency in English preferred. 

Success Factors: 

The ideal candidate will be a dynamic facilitator and organiser with a commitment to inclusive, community-based development. They will bring a practical understanding of how to deliver impactful training in low-resource settings, and a sensitivity to the needs of participants transitioning from humanitarian assistance. The Capacity Strengthening Coordinator will be able to balance hands-on delivery with strategic thinking about sustainability, localisation, and inclusion. Strong coordination, adaptability, and interpersonal communication will be essential to success. 

Team Efficiency and Effectiveness   

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.  

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.  

Equal Employment Opportunity  

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.   

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.  

Safeguarding & Ethics 

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis. 

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org). 

الصون و الأخلاق 

ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم.  نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي. 

كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org). 

Living Conditions 

The position is based in Al Mukalla, Hadramout and it requires travel to Aden and other areas to support the project activities.  

Ongoing Learning 

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.  

Accountability To Participants 

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our participants and to international standards guiding international relief and development work, while actively engaging participant communities as equal partners in the design, monitoring and evaluation of our field projects. 

Important Notice: 

Mercy Corps never charges candidates any fees at any stage of the recruitment process. If you are asked to make a payment for a job opportunity claiming to be from Mercy Corps, it is a scam.

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