Job Details:

• Organization: Yemen Red Crescent Society “YRCS” – Hodeidah Branch 
• Job Title: Case Worker
• Duty Station: Hodeidah Governorate 
• Reporting To: Protection Assistant
• Duration of Assignment: 7 Months with possibility of extension 
• Terms of employment: Employment is full time according to YRCS guidelines 
• Application Deadline: 27/04/2026

Organizational Context

The Yemen Red Crescent Society (YRCS) is a humanitarian organization established by Republican Decree No. (15) of 1970. The northern and southern branches of the YRCS were unified in 1993 into a single national society. It was recognized by the International Committee of the Red Cross (ICRC) in 1982 and joined the International Red Cross and Red Crescent Movement the same year.
YRCS operates across all governorates of Yemen and enjoys unique and widespread community acceptance for delivering humanitarian services to the most vulnerable. Its humanitarian approach aims to build community resilience during and after disasters. With support from international partners and local communities, YRCS has strengthened its core functions and operational capacity to improve efficiency and deliver effective humanitarian and relief operations throughout Yemen.

Role Summary

Case Worker manages individual protection cases across HLP, GBV, and child protection from intake through closure using a survivor centered, confidentiality-based approach. The role conducts door to door outreach and community engagement to identify Persons with Specific Needs, carries out comprehensive assessments, develops individualized care plans with beneficiaries and service providers, coordinates multi sectoral referrals (health, PSS, legal, livelihoods), and ensures continuity of care and durable solutions. The Case Worker maintains secure case files, documents actions and progress, participates in multidisciplinary case reviews, and contributes anonymized lessons learned to strengthen case management systems.

Duties and Responsibilities:

Case Intake and Registration

• Carry out door to door screening and community outreach with volunteer focal points to identify HLP, GBV, CP, and other protection cases; record initial information using standardized intake forms.
• Open and register cases in the case management database with unique identifiers; ensure gender disaggregated and protection sensitive data fields are completed.
• Perform rapid risk and safety triage to identify immediate protection needs and prioritize urgent referrals.

Comprehensive Assessment and Action Planning

• Carry out in depth, multi sectoral assessments at home or safe locations covering protection risks, HLP status, health, psychosocial needs, economic vulnerabilities, and child protection concerns.
• Co create survivor centred case plans with beneficiaries and relevant service providers, specifying objectives, responsibilities, timelines, and measurable outcomes.
• Integrate safety planning, confidentiality measures, and Do No Harm principles into each action plan.

Case Management and Follow Up

• Intake HLP cases, conduct risk assessments, draft action plans, collect evidence, and coordinate legal or mediation support; manage cash assistance disbursements in two installments where applicable.
• Conduct confidential interviews for GBV and child protection incidents, apply survivor centred approaches, facilitate safe referrals to medical, psychosocial, and legal services, and monitor service uptake.
• Conduct regular home visits for high risk households to monitor progress against action plans, verify service delivery, and adjust support as needed.
• Record case milestones, stakeholder coordination, referrals, and closure outcomes daily in the case management system; maintain secure physical and digital files.

Referral Coordination and Network Development

• Develop and update a district wide directory of community based organizations, health providers, legal aid, shelter, PSS services, and safe space locations for rapid referrals.
• Make and follow up on multi sectoral referrals; liaise with service providers to confirm appointments, service uptake, and outcomes.
• Participate in Child Protection, GBV, and HLP working group meetings; share field findings and represent YRCS case management experience.

Community Engagement and Capacity Building

• Mentor and supervise volunteer community focal points and peer facilitators for early case identification and follow up.
• Train and mentor community volunteers to support peer led groups for widows, PWDs, older persons, and other vulnerable cohorts.
• Organize and facilitate community resilience workshops on safe shelter practices, legal rights, self help strategies, and basic psychosocial coping skills.

Monitoring Reporting and Learning

• Draft monthly narrative and quantitative protection trend reports highlighting systemic barriers, case outcomes, and recommendations for program adaptation.
• Contribute anonymized case studies and lessons learned to improve case management SOPs and program design.
• Participate in case reviews and supervision sessions; implement feedback and corrective actions to improve case quality and compliance with standards.

Protection Mainstreaming and Safeguarding

• Ensure protection mainstreaming across program activities and that women, children, elderly, PWDs, and minority groups are included in decision making.
• Adhere to safeguarding, PSEA, confidentiality, and data protection protocols; report and escalate safeguarding concerns immediately.
• Apply checks to prevent misuse of assistance and ensure transparent cash disbursement processes.

Qualifications and Experience:

• Diploma or degree in Social Work, Psychology, Social Services, Human Rights, Law, or a related field.
• Minimum 2 years of direct case management experience in humanitarian or protection programs, including HLP, GBV, or child protection.
• Demonstrated experience with survivor centered case management, multi sectoral referrals, and use of case management databases.
• Experience managing small cash grants or multi-installment disbursements and applying financial accountability measures.
• Proven track record mentoring volunteers and working with community focal points and local leaders.
• Experience participating in protection working groups and liaising with service providers and authorities.
• Willingness to conduct frequent field visits, including to remote locations, and to work flexible hours.
• Fluency in Arabic and working knowledge of English.
• Proficiency with mobile data collection platforms (Kobo, Google/MS Forms, ….), and basic Excel for reporting.
• Completion of trainings in case management, psychological first aid, GBV response, child protection, PSEA, and data protection preferred.
• Experience with HLP casework, legal referral processes, and familiarity with national civil registration procedures.

Competencies and Personal Attributes:

• Deep commitment to dignity, choice, and confidentiality in all interactions with beneficiaries.
• Compassionate and emotionally resilient; able to manage stressful caseloads and support others.
• Strong assessment and problem-solving skills; able to synthesize information into practical action plans.
• Excellent verbal and written communication; able to produce clear case notes, reports, and referral documentation.
• Build trust with beneficiaries, community leaders, and service providers.
• Highly organized with strong time management to handle multiple cases and competing priorities.
• Meticulous in documentation, data entry, and evidence collection to ensure case integrity and audit readiness.
• Collaborative team player who can mentor volunteers and coordinate across sectors.
• Flexible and pragmatic in dynamic field environments; able to adjust plans based on evolving needs.
• Honest, transparent, and accountable in handling assistance and reporting.
• Confident in representing beneficiary needs to authorities and partners and advocating for durable solutions.
• Prioritizes personal and beneficiary safety, follows security protocols, and integrates Do No Harm principles.
• Skilled at coaching community volunteers and building local case management capacity.