IT Assistant

Duty Station [Hodeida]

Who are we?

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.
The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

DRC has been operating in the Middle East (ME) region for over a decade, running a combination of emergency, livelihood, protection and advocacy programmes through Country Offices (COs) in Yemen, Syria, Iraq, Jordan, Lebanon and Turkey with a Regional Office (RO) in Amman.

DRC Yemen’s response

Throughout its nine field offices and a workforce of 450 staff, DRC upholds its main programmatic objectives to provide immediate and life sustaining assistance, to strengthen the protective environment, and to reduce displacement related risks and vulnerabilities by promoting self-reliance at household and community level.

About the job

IT Assistant monitor and maintain the computer systems, networks, and asset management of an organization. They may install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person. Organizations increasingly rely on computer systems in all areas of their operations and decision-making processes. It is therefore crucial to ensure the correct running and maintenance of the IT systems. 

Geographic scope:  The duty station of  IT Assistant  will be based in Hodeida
Employment category: Non-Management
Reporting to: Base Manager

Duties and Responsibilities

• Perform software installations and maintain day-to-day systems operations. 
• Support e-mail and Internet functionality. 
• Trouble shooting the LAN and wireless connections
• Hardware and software support. 
• Oversee software and network security and ensure that the anti-virus within the organization is updated on a timely basis. 
• Perform preventive maintenance service on the IT equipment on a scheduled basis. 
• Perform general repairs on some IT equipment and peripherals. 
• Ensure that internet and Thuraya bills are paid on timely basis.  
• Reinforce IT policies to end users. 
• Document network problems and resolution for future reference while monitoring system performance and implementing performance tuning. 
• Administer domains and email creation of users. 
• Prepare an inventory schedule of all IT equipment and software in use and in storage. 
• Carry out capacity building and on the job training for staff as required. 
• Travel to Field Offices and provide IT related support. "                        
• Managing MicroTik server for the office.
• Assist in maintaining operating systems, internet, and email systems.
• Asset management involves registering all necessary information, such as name, model, type, labeling, updating the asset tracker, and sharing all relevant information related to projects upon request. It also includes conducting a physical inventory, among other tasks.
• Perform any other IT related assignment allocated within the speculated time.

About you

To be successful in this role you must have:

All DRC roles require the post-holder to master DRC’s core competencies:   

• Striving for excellence: Focusing on reaching results while ensuring efficient processes.   
• Collaborating: Involving relevant parties and encouraging feedback.   
• Taking the lead: Taking ownership and initiative while aiming for innovation.   
• Communicating: Listening and speaking effectively and honestly.   
• Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

Experience and technical competencies: (include years of experience) 

• At least 1-2 year of experience in similar positions        

Education: (certificates, licenses etc.) Bachelor/Degree in IT, computer science or other related field  

Languages: (indicate fluency level)

• Arabic (Fluent)
• English (desirable)

We offer

DRC will offer the successful applicant a contract till 01 July 2024, renewable dependent on both funding and performance. You must be available to start work As soon as possible and be willing and able to work in Hodeida. 

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for National. This position will be placed at level (NMI).