ICT Supervisor

Médecins Sans Frontières (MSF) is an international, independent, non-profit medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, pandemics, natural disasters, and exclusion from healthcare. MSF started working in Yemen since 1986 and have been present in the country continuously since 2007. Today, MSF works in 23 hospitals across the country, and provides support to more than 17 health facilities across 13 governorates, in line with our principles of independence, impartiality and neutrality. For more information, visit our Arabic website, www.msf-me.org

Médecins Sans Frontières Belgium in Yemen mission is looking for Yemeni nationals to recruit for the ICT Supervisor position:

Location: Coordination Office 
Contract Duration – 1 year renewable 
Contract type: Fixed – Term 
Reporting to: ICT Specialist

MAIN PURPOSE

Executing the maintenance, follow-up and monitoring of all IT equipment, tools and services, as well as ensuring onsite technical support and training of users under his/her responsibility in accordance with MSF standards, policies, protocols and procedures, in order to guarantee the efficient use of all IT services and infrastructure.

Accountabilities

• Monitoring, maintaining and following up on all Information Technology (IT) equipment, tools and services in the mission, in accordance with MSF standards, policies, protocols and procedures;
• Supervising, implementing and improving data security protocols (data saving, firewall, User Access right, backup, security for equipment and software, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency;
• Providing technical support and presenting MSF standards, policies, protocols and procedures to all users. Providing advanced technical support to logistics experts dealing with ICT systems. When needed, liaise with the Information Systems (IS) Specialist and/or HQ Technical Referent for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at his/her level are appropriately escalated;
• Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational support (briefing, training and support, etc.) to logistics experts dealing with ICT systems;
• Providing regular activity reports for the sites under his/her responsibility in accordance with MSF guidelines. Updating and archiving all user and ICT (Information and Communications Technology) related documentation due to changes in the ICT infrastructures;
• Participating in the establishment of the annual budget of the ICT families. Providing his/her technical expertise in the local purchase process;
• Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points;
• Performing any other task, specific to his/her area of specialty, as defined in his/her job description and according to the line manager. 

MSF Section/Context Specifics

• Ensure that all ICT/MSF equipment’s users (e.g. telephone, computer, printer, projector, etc.) have the capacity to manage the equipment and use it in accordance with MSF policies
• Weekly testing of ICT equipment installed in MSF premisses to ensure their good focus status.
• Regular monitoring of the proper usage of internet services installed by MSF, identifying anomalies/unauthorised usage for non-professional purposes which affect the overall performance of the services. Identify and recommend corrective measures which include prioritizing and limiting access whenever required, banning problematic user devices, etc.
• Performing ICT briefings to staff. 

Requirements 

Education

• Bachelor’s degree (or equivalent diploma) in:
• Information Technology (IT)
• Computer Science

Experience

• Preferably 2 years of proven experience in IT or technical functions

Language: 

• Arabic essential and good level of English essential

Knowledge: 

• Expertise in latest version of Microsoft Operating System and business applications (Office365)
• Good knowledge of computer hardware and maintenance processes, network theory and their respective protocols, main email systems, IT security best practices and IT service management tools (ITSM)
• Understanding in Server Management (latest version of Microsoft Operating System, Active directory) and virtualization (Hyper-V)
• Teaching and supporting skills

Competencies:

Results and Quality Orientation 

• Team work and Cooperation 
• Behavioural Flexibility 
• Commitment to MSF Principles 
• Stress Management