Job Title:    Information Officer (IO)
Location:    Aden, Yemen
Department:    Program
Reports to:    Information Manager
Responsible for:    
Hours per week:    40h

Overall Purpose of Role:

Reporting to the Information Manager, the information officer is responsible for complete understanding of all Conflict & Humanitarian Data Centre (CHDC) data entry, capabilities, storage, and security. He/she is also an expert of the CHDC and the Partner’s Portal (IPP) and can facilitate partner registrations. The IO also provides technical support for creating visualisations and dashboards. The IO may be involved in INSO activities in the south to collect, verify, and/or process information pertaining to the north, currently envisaged as being done through open source data collection, as well as interviews with key informants and other contacts in the south.

Main Duties and Responsibilities:

Conflict & Humanitarian Data Centre (CHDC)

• Be an expert user of CHDC and understand the methodology with knowledge of the platform
• Ensure that information recorded is correctly categorized, promptly updated, and is properly accessed
• Monitor, assess, and continuously improve the accuracy and precision of data collected
• May provide CHDC training and inductions to new and current staff

INSO Partners Portal (IPP)

• Be an expert user of the IPP and understand the registration process
• Guide the partners through the registration process and provide solutions to questions about the system
• Monitor and update the registration of INSO partners through the IPP

Visualization activities

• Fill information needs and sources in collaboration with the Safety Advisors and Operations team
• Aggregate data for analysis and presentation
• When needed, produce high quality maps, graphs, and other products to support INSO’s analysis and facilitate NGOs’ understanding of the conflict
• Provide visual-relevant inputs to field missions, intended to gather data for INSO outputs

Technical Reference

• Support the Safety Team in methodology to collect and analyse open source data as well as in methodology pertaining to interviews with key informants and other contacts in the south on topics regarding the north
• Actively work with Program, Operations, and Training departments to understand and respond to their needs
• Train Safety Advisors (and Assistants), or any other position on data-entry responsibilities and data integrity
• Manage and regularly update SharePoint folders with relevant materials
• Gather materials for advertising INSO services under the guidance of the corresponding departments

PERSON SPECIFICATION

Knowledge, Skills, and Experience

Essential:

• University degree or equivalent in Information Systems, Computer Science, Data Management, GIS, or relevant field
• Fluency in English (and preferably French) language, both written and verbal
• 2 or more years of experience in data management and visualization, in a similar humanitarian organization and context
• Experience with Power BI and DAX, or similar BI software (such as Tableau)
• Knowledge and understanding of theories, concepts and approaches relevant to management of information in crises contexts
• Willingness to cover issues in the north, remotely

Nice to Have:

• Knowledge of database management using SQL
• Knowledge in scripting languages such as Python or R
• Experience with ArcGIS and strong technical skills including creating topologically correct shapefiles and geodatabases
• Prior knowledge of relevant region context is an asset, working experience in this region a plus
• Working experience with humanitarian organizations, particularly with NGOs

Personal Attributes

• Ability to identify issues, analyse, and participate in the resolution of issues/problems
• A strong attention to detail
• Excellent communication, organizational and managerial skills
• Demonstrated understanding of humanitarian principles and practices
• Ability to work effectively and efficiently unsupervised
• Strong work ethic and capacity to take responsibility for his/her own actions
• Be able to work under pressure
• Confidentiality, integrity, and a sense of conflict-of-interest prevention
• Capacity to work in multicultural environments