• Publish Date: July 24,2025                                
• Category: Development/UN/NGOs            
• Deadline: July 02, 2025    
• Position: IT & Assets Assistant
• Location:  Aden-Country office
• Reports to: IT & Asset Coordinator
• Duration: Until December 31, 2025, Renewable based on fund availability and performance    
• Reference: HR-25-18

Note: Position is open for Yemeni Nationals only. 

1.    Context 

About Relief International

Relief International (RI) partners with communities impacted by conflict, climate change, and disaster to save lives, build greater resilience and promote long-term health and well being. 
Currently, RI is active in 14 countries around the world, including some of the most fragile: Afghanistan, Iran, Iraq, Jordan, Lebanon, Myanmar, Pakistan, Philippines, South Sudan, Sudan, Syria, Turkey, and Yemen.
Relief International includes the four corporate members of the RI Alliance: Relief International Inc., Relief International-UK, Relief International-France and Relief International-Europe Under our alliance agreement, we operate with a single, shared management structure.

2.    Job Profile 

Opening Sentence

The IT & Asset Assistant plays a vital role in ensuring the seamless operation of Relief International’s IT infrastructure, supporting staff and enhancing service delivery across multiple locations.

About the Role

The IT & Asset Officer will be responsible for monitoring and maintaining computer networks, providing technical support, managing IT assets, and implementing security measures to protect sensitive information. He/She will serve as the primary IT contact for the Co office in Aden and Area offices, working 30-40% from the Shabwa and Marib issues and 50-60% from the Aden office, ensuring that all technology systems are functional and efficient.

Autonomy and Complexity

 He/She will collaborate with diverse teams to troubleshoot and resolve IT issues, lead training sessions for staff, and enforce compliance with global IT policies. He/She ability to adapt to evolving technological needs and address challenges will be essential in effectively supporting the organization’s mission.
 
3.    Key responsibilities 

Context Background

• Ensure compliance with Relief International’s security guidelines while managing IT operations.
• Maintain awareness of the operational context in fragile settings to support effective service delivery.
• Adapt IT strategies to meet the evolving needs of the organization and the communities it serves. 

Relationships Management

• Collaborate with the IT & Asset Coordinator to align IT strategies with organizational goals.
• Build relationships with staff across Co office in Aden and Area offices (Shabwa and Marib) to facilitate effective IT support and training.
• Engage with external partners and vendors to enhance IT service delivery and procurement processes under supervision of IT Coordinator. 

Key Deliverables (Main Duties, with Subtasks)

User Support

• Utilize the IT support ticketing system to troubleshoot user issues and provide timely solutions.
• Assist Co Office and Area Offices staff in accessing IT-managed services and maintaining active profiles within systems.
• Set up new user accounts and ensure smooth onboarding for new staff.

Computer Systems Monitoring & Maintenance

• Follow RI Computer Standards to install and configure operating systems and software.
• Plan and conduct scheduled maintenance to keep systems up-to-date with essential software updates.
• Manage the IT Equipment Database, ensuring accurate tracking and reporting of IT assets.

Network Monitoring & Maintenance

• Perform regular maintenance on network equipment to ensure optimal performance.
• Monitor firewalls and enforce network security policies across All offices.
• Diagnose and resolve network issues promptly to minimize downtime.

Information Security Response

• Monitor security alerts and coordinate responses to potential cybersecurity threats.
• Ensure all devices are protected against malware and that security software is up-to-date.
• Collaborate with the Cyber Security Working Group to mitigate risks associated with cyber-attacks.

IT Knowledge & User Training

• Complete all required IT training and stay informed about industry trends and best practices.
• Conduct basic IT training and orientation sessions for RI’s staff to enhance their technical skills.

IT Supervision

• Supervise IT operations and ensure adherence to global IT policies and procedures.
• Support staff in resolving IT issues and provide guidelines for improving IT services.
• Monitor and audit the IT Equipment Database, coordinating with the Country IT Coordinator on procurement and assignment procedures.

Asset Management

• Maintain an accurate asset database and monitor asset movement between offices.
• Ensure compliance with RI policies regarding asset depreciation and documentation.
• Consolidate monthly equipment statements and submit reports to the Country IT Coordinator, ensuring optimal use and care of all equipment.

Management and Leadership

• Ensure the highest standards of behavior both inside and outside of work, promoting the values outlined in RI’s Code of Conduct and safeguarding policies.
• Act as a role model for ethical conduct standards, setting a positive example for team members.
• Embrace diversity and demonstrate inclusive and equitable behavior in all interactions.
• Ensure that both personal actions and those of team members do not adversely impact the safety of RI staff and the vulnerable communities we serve.
• Promote awareness among donors, partners, and communities regarding RI's conduct and reporting mechanisms.
• Embed safeguarding principles in all aspects of work, ensuring they are integrated into operational practices.
• Foster a culture of transparency and accountability by establishing and maintaining effective reporting systems.
• Promptly report any concerns related to conduct, safety, or ethical issues to the appropriate channels. 

Behavior and Conduct 

• Uphold Values: Ensure that behavior both inside and outside of work aligns with the values outlined in RI’s Code of Conduct and safeguarding policies.
• Act with Integrity: Demonstrate accountability by being respectful, inclusive, and professional in all interactions.
• Report Concerns: Promptly report any concerns regarding conduct, safety, or ethical issues through the appropriate channels to maintain a safe and supportive work environment.

 4.    Person Specification

Essential Criteria

• Education: Bachelor’s degree in computer science or a related field preferred.
• Experience: Minimum of 3 years of experience working with Windows and Mac operating systems.
• Network Management: At least 3 years of experience managing network equipment, including firewalls, routers, and switches.
• Hosted Solutions: Minimum of 1 year of experience working with hosted solutions such as Office 365.
• IT Support Tools: Proficiency in using ticketing systems and remote support tools.
• Troubleshooting Skills: Advanced troubleshooting abilities and strong multi-tasking skills.
• Technical Knowledge: Understanding of Active Directory and Single Sign-On (SSO) systems.
• Communication Skills: Strong communication skills in English. 

Desirable Criteria

• Certifications: Relevant IT certifications (e.g., CompTIA, Cisco, Microsoft) would be a plus.
• Project Management: Familiarity with project management methodologies and tools.
• User Training Experience: Experience in providing IT training or support to users.
• Language Skills: Proficiency in Arabic or other relevant languages.

 5.    RI Values

Guided by the humanitarian principles of humanity, neutrality, impartiality, and independence, as well as “Do No Harm,” Relief International Values: 

• Integrity
• Adaptability 
• Collaboration
• Inclusivity 
• Sustainability