Position Title: MPCA and Health Referral Assistant
Location: Hajjah / Al Hodeidah, Yemen – Field-based
Number of Positions: 2 (One position in each governorate)
Employment Type: Full time
Contract Duration: 6 Months

About QRC

Qatar Red Crescent Society (QRCS) is a nonprofit organization assisting vulnerable communities globally. It offers life-saving aid during emergencies, improves health care services, and focuses on disaster preparedness and resilience.

Position purpose

The MPCA and Health Referral Assistant will support the implementation of MPCA and health-referral activities in the assigned governorate (Hajjah or Al Hodeidah). The postholder will work directly with communities, eligible households, health facilities, referral focal points, local authorities, and QRC programme staff.

This is a field-based position. The postholder must be willing and able to travel regularly to project locations within the assigned governorate and, when required by the referral system, respond outside normal working hours in accordance with QRC procedures.

Duties and responsibilities:

MPCA implementation support:

• Support the implementation of MPCA activities in accordance with approved project plans, standard operating procedures (SOPs), eligibility criteria, and distribution schedules.
• Follow up and supervise beneficiary registration, data collection, verification, and payment oversight while ensuring the accurate completion and review of all related forms.
• Ensure correct application of vulnerability scoring, targeting tools, and QRC procedures for document verification, filling, and submission to the finance department.
• Foster community acceptance by communicating the purpose of assistance, eligibility requirements, selection process, and feedback channels clearly to beneficiaries and community members.
• Inform beneficiaries, IDPs, and community leaders about QRCS, protection, safeguarding policies, and Accountability to Affected Populations (AAP) standards.
• Assist participants facing issues with registration, verification, payments, identity documentation, or access to complaints and feedback mechanisms, and refer unresolved problems or grievances to the supervisor.
• Coordinate with local authorities, community leaders, Financial Service Providers (FSPs), and humanitarian partners (such as the CMWG) to ensure harmonized cash delivery in line with the Minimum Expenditure Basket (MEB).
• Supervise FSP operations in the field and ensure smooth cash delivery processes.
• Support market assessments, baseline surveys, Post-Distribution Monitoring (PDM), and other approved monitoring and assessment activities to collect feedback on the timeliness, safety, accessibility, and usefulness of assistance.
• Prepare regular activity reports, beneficiary databases, success stories, lessons learned, and complete project documentation for review before archiving.
• Maintain accurate and up-to-date beneficiary records, payment-related documentation, and other approved MPCA project files, ensuring completeness, consistency, accuracy, and confidentiality.
• Report suspected fraud, duplicate registrations, exclusion/inclusion errors, coercion, protection concerns, or other irregularities immediately through approved channels.
• Ensure strict respect and compliance with QRCS policies, including Child Protection, Prevention of Sexual Exploitation and Abuse (PSEA), Anti-Fraud, and Anti-Corruption policies.

Health-referral support:

• Support the implementation of the project referral pathway between QRC-supported health facilities and referral hospitals in accordance with approved referral criteria, procedures, and guidance.
• Ensure that the referral policy, eligibility criteria, available services, approval requirements, transport arrangements, and relevant responsibilities are clearly explained to patients and their caregivers.
• Receive and process referral information and verify cases in accordance with QRC referral criteria and the instructions of the responsible technical supervisor.
• Review referral documentation and ensure that all required information and supporting documents are complete and accurate before referral.
• Coordinate with QRC-supported health facilities, referral focal points, referral hospitals, transport providers, and relevant local authorities to facilitate timely and safe referrals, including transportation arrangements.
• Conduct regular on-the-job training for referral focal points at health-facility level and provide regular follow-up and case verification.
• Train and supervise Health Facility Referral Assistants on referral procedures and ensure proper application of the approved referral pathway.
• Facilitate admission procedures for referred patients and address any barriers or problems related to admission, transportation, communication, appointments, or other non-clinical access issues.
• Regularly follow up referred cases during admission and track them from referral initiation through admission, service completion, discharge, or other documented outcomes, ensuring that patients receive appropriate care and that patient safety is maintained.
• Facilitate the delivery of approved cash assistance to eligible referral cases or their caregivers at the referral hospital in accordance with QRC procedures and approved financial controls.
• Ensure compliance with Medical Data Confidentiality Protocols and protect patients’ medical and personal information in accordance with QRC referral policies.
• Follow up with patients, caregivers, health facilities, and referral focal points with appropriate consent and in a manner that protects privacy and dignity.
• Immediately escalate urgent medical, protection, safeguarding, child-protection, gender-based violence, or other high-risk concerns through established referral and emergency pathways.
• Referral and MPCA records management
• Maintain accurate and up-to-date registers, referral tracking sheets, beneficiary records, payment-related documentation, and other approved project files.
• Ensure that patient, beneficiary, and household information is kept confidential and is shared only with authorized personnel for legitimate programme purposes.
• Check forms and databases for completeness, consistency, and accuracy, and report data-quality problems promptly.
• Maintain an updated list of relevant health facilities, referral hospitals, focal points, contact numbers, services, opening hours, and transport arrangements in the assigned area.
• Keep referral vouchers, forms, registers, and other controlled documents secure and properly accounted for, where applicable.

Coordination and representation:

• Work closely with QRC programme, health, MEAL, finance, logistics, and administration teams as required.
• Coordinate with health-facility staff, community health workers or volunteers, community leaders, local councils, DHO, and other approved stakeholders.
• Participate in project meetings, field visits, training sessions, coordination meetings, and review activities when requested by the supervisor.
• Maintain professional and constructive relationships with communities, service providers, and stakeholders while representing QRC positively and accurately.
• Share field observations, implementation challenges, lessons learned, and recommendations with the supervisor in a timely manner.

Reporting, monitoring, and security:

• Submit accurate daily, weekly, or monthly activity updates and referral reports according to the project reporting schedule.
• Provide timely information on referrals, outcomes, pending cases, payment issues, community feedback, and implementation risks.
• Support monitoring, verification, assessments, post-distribution monitoring, and project evaluations.
• Perform other duties relevant to the position as assigned by the supervisor.

Required qualifications and experience:

• At least Diploma in medical or related, especially with relevant strong health and nutrition background.
• At least two years of relevant field experience in humanitarian projects, preferably with experience in health referrals and/or MPCA or cash-based assistance.
• Previous experience with NGO.
• Good command of spoken and written English
• Good working knowledge of Microsoft Word and Excel. Experience with digital data-collection or case-tracking tools is an advantage.
• Knowledge of health services, referral pathways, and community structures in the assigned governorate is preferred.
• Residence in the assigned governorate or demonstrated ability to work effectively in the assigned districts is preferred

Skills and competencies:

• Strong commitment to humanitarian principles, accountability, and respect for affected people.
• Integrity, discretion, and the ability to protect confidential personal and medical information.
• Good interpersonal, communication, listening, and negotiation skills.
• Ability to work respectfully with patients, caregivers, communities, health workers, local authorities, and colleagues.
• Strong organization, attention to detail, and ability to maintain accurate records.
• Ability to work independently in the field while following instructions and escalating issues appropriately.
• Ability to manage competing priorities and work calmly under pressure.
• Flexibility to travel and work in difficult or changing field conditions.
• Teamwork, initiative, problem-solving, and willingness to learn.