• Position Title: Protection Assistant
• Unit: Protection 
• Duty Station: Hays - Yemen
• Type of Contract: Sub-Contract to Stars Orbit Consultants and Management Development / Daily Contract       
• Duration of Appointment: Three (3) months, with possibility of extension subject to satisfactory performance and availability of funds 
• Closing Date:  09 June 2026
• Reference Code:  CFA2026/YEM/S009 

IOM is committed to a diverse and inclusive environment. Applications from qualified female candidates are especially encouraged, as well as the internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, the internal candidates are considered as first-tier candidates.

Context/Reporting line:

Under the overall supervision of the Protection Officer and direct supervision of the Senior Protection Assistant in Aden, and in collaboration with other relevant units, the Protection Assistant will be responsible to support protection activities in Hays, including awareness raising sessions, protection monitoring and case management for persons who have experienced or at the heightened risk of being exposed to human rights violation including women, girls and persons with disability. The case management primarily targets internally displaced persons and members of host communities. The modality of case management can be static and mobile/remote and shall be provided in different IOM operational sites including camps, informal settlements, community response point.

Core Functions / Responsibilities

1.    Conduct protection monitoring: collect high quality information through direct observation, focus group and community discussions, and key informant interviews in accordance with IOM’s guidelines and SOPs.
2.    Support the identification and analysis of protection issues and trends.
3.    Identify and respond appropriately to beneficiaries with protection needs including through referrals, case management, and in-kind assistance.
4.    Maintain and update electronic databases and records for each client and keep detailed notes of all casework activities.
5.    Maintain accurate and confidential case files, and prepare regular reports on activities, challenges, and outcomes to inform program development and donor reporting. 
6.    Conduct and facilitate regular awareness raising activities as required.
7.    Support the development of referral service mapping. Collect information on access to services and provide regular updates on changes to services available.
8.    Participate at relevant meetings in West Coast/ Hays as delegated and assist to strengthen partnership with governmental and non-governmental actors of protection.
9.    Complete all protection training assigned by the Senior Protection Assistant, Protection Officer, or Protection Coordinator.
10.    Assist in emergency protection responses, including rapid assessments and immediate support to affected populations during crises.
11.    Undertake any other duties as may be assigned

Required Qualifications

Education:

• High School diploma with four years of relevant experience, or University Degree (B.S.c) in Social Science, Law, Business Administration or other relevant discipline with two years of relevant experience

Experience and Skills:

• Understanding of GBV, Child Protection, Counter Trafficking and TiP and General Protection Case Management Procedures and Processes.
• Experience in providing direct assistance to beneficiaries.
• Experience working within challenging environments.
• Experience in organizing events, workshops, and meetings.
• Experience with raising awareness in the public domain.
• Experience working with governmental, non-governmental institutions and UN agencies preferred.
• Demonstrated ability to maintain confidentiality, respect, non-discrimination and safety of clients at all times.
• Excellent written and oral communication skills, effective in representation and liaison with external parties (required).
• Ability to organize work, work independently and prioritize work under pressure, coordinate multiple tasks and maintain attention to detail (required).
• Good interpersonal and problem-solving skills.
• Flexibility in working overtime when needed.
• Computer literacy (Microsoft Word and Excel).
• Willing to collaborate with and support people from different ethnic groups and different religions.
• Demonstrated interest in humanitarian work and supporting people affected by conflict.

Languages:

• For this position, fluency in Arabic, and English is required (oral and written).

Competencies

The incumbent is expected to demonstrate the following values and competencies:

VALUES - All IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

CORE COMPETENCIES - Behavioural indicators – Level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way
• IOM IN/234 - Policy and Procedures for Preventing and Responding to Sexual Exploitation and Abuse
• IOM has a policy of zero tolerance of sexual exploitation and abuse (SEA) by IOM staff members and the employees or any other persons engaged and controlled by IOM Contractors. The staff members and all contract type holders shall protect against and prevent sexual exploitation and abuse (PSEA).