NMO is a registered national NGO with the Ministry of Social Affairs and Labor No 284 Our mission is to take the lead to empower communities in Yemen through humanitarian response and sustainable development programs in a professional way through effective partnerships NMO started its activity in Yemen since 2012 and has been implementing projects in 5 sectors namely FSL, Education and Child Protection, WASH and Health ,Protection, Shelter and CCCM , and Governance and skill-building

Nahda Makers Organization does not tolerate all forms of abuse such as (exploitation, sexual assault, harassment, bullying, discrimination

Job Title : PwSN Case Management Supervisor                                                         

Reporting to : Protection Officer                                                                                                                

Location: Aden                                                                                                                         

Job Purpose                                                                                                                                    

The PwSN Case Management Supervisor is responsible for leading and supervising the delivery of comprehensive, high-quality case management services for Persons with Specific Needs (PwSN) in line with context-specific SOPs aligned with UNHCR global PwSN standards. The role ensures effective identification, assessment, planning, referral, and follow-up of complex PwSN cases using an Age, Gender and Diversity (AGD) approach, ensuring equitable access to protection services and durable solutions.

Key Responsibilities    

• Supervise and support PwSN case workers in the provision of comprehensive case management services.
• Ensure accurate identification, registration, and prioritization of PwSN cases, including unaccompanied elderly, persons with disabilities, and individuals with severe mental or physical conditions.
• Review and validate case files, case plans, referrals, and follow-up actions to ensure quality, completeness, and adherence to SOPs.
• Provide technical guidance on managing complex and high-risk PwSN cases.
• Ensure consistent application of context-specific SOPs aligned with UNHCR PwSN global standards.
• Support the review, adaptation, and dissemination of PwSN SOPs and case management tools.
• Ensure confidentiality, informed consent, and data protection protocols are strictly applied.
• Oversee door-to-door protection monitoring and socio-economic assessments to identify PwSN and emerging protection risks.
• Ensure assessments integrate AGD considerations and inform tailored case planning and referrals.
• Analyze trends and protection risks affecting PwSN to inform program adjustments.
• Ensure timely and effective referrals to internal and external services, including:
• Health care and MHPSS                                                                                         
• Legal assistance and civil documentation                                                             
• Cash-Based Interventions (ECA and MPCA)                                                          
• Alternative care and specialized support services                                                 
• Coordinate care arrangements for unaccompanied elderly and persons with severe mental disabilities in line with protection standards.
• Support identification and follow-up of durable solutions for PwSN.                   
• Provide coaching, mentoring, and on-the-job training to PwSN case workers.
• Support staff capacity building on PwSN standards, AGD, case management principles, PFA, and referral mechanisms.
• Promote staff wellbeing and support in managing high-stress and sensitive cases.
• Contribute to protection reporting, case management statistics, and trend analysis.
• Coordinate with protection teams, psychologists, health partners, and external service providers.
• Participate in coordination meetings related to PwSN, protection, and MHPSS.

Required Qualifications and Experience                                                                                      

Education                                                                                                                                         

• Bachelor’s degree in Social Work, Psychology, Sociology, or related field (Master’s degree preferred)                     

Experience                                                          

• Minimum 4 years of experience in protection or case management programming
• Strong experience working with PwSN and complex protection cases
• Prior experience with UNHCR-funded projects and SOP-based case management preferred
• Experience supervising or mentoring case workers                                    

Skills                                                                                                                                                

• Strong analytical, supervision, and decision-making skills                      
• Knowledge of UNHCR PwSN standards and AGD approach                    
• Ability to manage sensitive information and high-risk cases                                          

Languages                                                                                                                                       

• English is an asset.