Date:  15.11.2026

VACANCY: TRANSPORT AND CUSTOMS SUPERVISOR

Position status: Fix term contract for 1 year (Renewable based on Budget availability and performance)

Location: Sana’a – Coordination office.

Doctors Without Borders / Médecins Sans Frontières (MSF) is an international, humanitarian, non-governmental organisation providing assistance to people in need as a result of natural and man-made disasters, irrespective of race, religion, ideology or politics.

Main Purpose

Planning and supervising the day-to-day implementation of procedures and administrative processes for the efficient clearance and transportation of medical and non-medical goods in the mission according to MSF protocols, standards and procedures in order to ensure the optimal functioning of the mission

Accountabilities

• Planning and supervising the day-to-day activities and administrative processes to ensure an efficient running of the clearance and transportation processes of medical and non-medical goods for a supply office (coordination or project), ensuring compliance of MSF standards, protocols and procedures. These activities include but are not limited to the following:   
  • Acting as a forwarding agent for the mission by ensuring all the importation process in liaison with clearing agents through follow-ups of all importation process in order to release the goods as fast as possible; following up on the MOU and liaising with Ministry of Finances and others for taxes exemption. Being the focal person of the Ministry of Health for the import license by providing all the details on the content of the importations.
  • Conducting local context watch and proposing best routing for local transport taking in consideration nature of goods and timing and participates in the network for cargo transportation possibilities with the other sections. Organizing regular market consultations and tenders on transport local market (Road, Air …)
  • Being responsible for the reception of international freight
  • Planning, prioritizing and organizing the shipment of goods purchased locally and managing all related administration documents
  • Communicating with customers, prioritizing transport according to their needs.
• Coordinating and leading the team under his/her responsibility including the daily workers, defining each person's tasks (daily supervision and checking the quality of their work); drawing up working schedule and organizing and leading team meetings
• Supervising, in close coordination with the HR department, the associated processes (recruitment, training/induction, evaluation, potential detection, development and communication) of the staff under his/her responsibility in order to ensure both the sizing and the amount of knowledge required
• Performing delegated tasks according to his/her speciality and as specified in his/her job description

MSF Section/Context Specific Accountabilities

• Responsible for the transport and reception process at port of entries and warehouse (international and local medical – non-medical cargoes, including the specific items such as cold chain, controlled drugs) and ensure all process is conducted properly, temperature control is adequate with MSF protocols, monitor distributions to the projects, as well as all customs formalities, including negotiations with the authorities if necessary.
• Follow up the evolution of national importation regulations, share the information and anticipate the impacts.
• Ensure all the required administrative documents of international freight are complete and coherent with the country regulations, prepare shipping/preclearance documents for international cargos/shipment and check all documents are accurate, and up-to-date.
• Follow up freight reception on supply systems (reception of all supplies in portal/UF and submit claims (if any). 
• Ensure all documentation and archiving regarding the transportation of medicines and supplies ,the carriers and forwarding agents are properly filed.
• Coordinate with Warehouse team in order to inform them of the timeframes for the cargoes/shipment arrivals. 
• Communicate with MSF logistics, Djibouti, Intersectional, to explore possibilities of transportation, charter, cargos shipping, status, required documents, ETD/ETA, delays, cargoes greenlight…etc.
• Prepare a weekly and monthly reports of his/her activities, particularly concerning medical supplies in transit and pipelines, supply chain bottlenecks, keep up to date with the activities of all customs/clearance and transport activities, comply with rules and procedures. 
• Prepare and follow up on cargo permits, distribution plans, and all related documentation for logistics and medical orders/shipments to and from the projects.

Requirements

Education

• Essential technical diploma, in supply chain or transport

Experience

• At least 2 to 3 years' experience in the supply department

Languages

• Essential English language and Arabic language

Knowledge

• Computer literacy

Competencies

• Results and Quality Orientation L2 
• Teamwork and Cooperation L2 
• Behavioural Flexibility L2 
• to MSF Principles L2 
• Stress Management L3