• Position: IT Support Specialist 
• Organization: Al Manassa Al Shababya/Manasati30
• Reports to: Executive Director 
• Location: Aden - Yemen 
• Duration: 01.08.2024
• Type of Contract: Part-Time 
• Deadline:  20 .7.2024 

Job Summary:

The Part-Time IT Support Specialist is responsible for overseeing and maintaining the IT infrastructure and digital assets of the Manasati 30 Foundation. This includes troubleshooting and resolving any IT-related issues, providing support and guidance to staff, and ensuring the smooth operation of the organization's technology systems.

Key Responsibilities:

• Manage and maintain the foundation's IT hardware, software, and network equipment, including Mikrotik switches
• Provide technical support and troubleshooting for staff, addressing any computer, software, or connectivity problems
• Ensure the security and integrity of the foundation's digital assets, including data backups and cybersecurity measures
• Research and recommend new technologies, systems, or tools that could improve the foundation's operations
• Coordinate with logistics as needed to resolve complex IT issues
• Document IT processes and procedures for future reference
• Work closely with the foundation's management to align IT priorities with organizational goals

Qualifications:

• 2-3 years of experience in an IT support or system administration role
• Strong working knowledge of computer hardware, software, networking, and digital asset management
• Proficient in maintaining and troubleshooting Mikrotik switch equipment
• Excellent problem-solving and analytical skills
• Good communication and interpersonal skills to work effectively with staff
• Ability to work independently and as part of a team