Senior Business Operations Associate (Human Resource),CPCP - (2402325)  

Grade: G7

Contractual Arrangement: Fixed-term appointment

Contract Duration (Years, Months, Days): 1 year (Extendable, subject to availability of funds, satisfactory performance and continuing need for the position)

Job Posting: May 1, 2024, 11:31:41 AM

Closing Date: May 16, 2024, 12:59:00 AM. (To check the updated deadline please visit the original job description at this link)

Primary Location: Yemen-Sana'a

Organization: World Health Organization and Other Entities

Schedule: Full-time  
 

IMPORTANT NOTICE: Please note that the deadline for receipt of applications indicated above reflects your personal device's system settings. 

JOB PROFILE SUMMARY

Under the supervision of the human resources officer and/or senior operation officer, the incumbent will lead and manage teams of support staff, delivering services and transactions as applicable in the relevant office in one or more of WHO’s specialized operational areas and sub-disciplines (such as finance, human resources, procurement and/or information technology management.

DESCRIPTION OF DUTIES

The incumbent will perform all or part of the following, and other related responsibilities as required by the needs of the office.•    Supervise the delivery of services and transactions in one or more of the specialized operational areas and sub-disciplines (human resources management, procurement, and/or information technology management).

Team Management 

• Guide and manage teams of focused specialized support staff administering the delivery of efficient and effective services and transactions
• Quality assure work products and processes, ensuring compliance with respective procedures, guidelines, and policies.
• Justify and escalate or approve procedural exceptions.
• Facilitate the capture and sharing of best practices and ensure continuous learning by the team.
• Introduce work process improvements for team performance.

Advisory 

• Provide technical advice to clients, staff and partners on matters relating to core service lines by briefing and interpret respective procedures, rules, and regulations.
• Support consistency in approach and compliance with respective procedures, rules, and regulations.

Human resources support service

• Administration of the human resources plan and the delivery of human resources support services including contract management, staff recruitment, selection, onboarding and briefing of new staff

Administration 

• Undertake delegated certifications and approvals under the applicable accountability framework.
• Oversee the delivery of the respective processes and standard transactions, services, and work products to be aligned with business plans and adhering to rules, regulations, and procedures.
• Identify improved service line processes and procedures to enable optimal client service, efficiency and effectiveness.
• Conduct training in respective area of business operations support for clients and staff.
• Represent the head of operations.
• Perform other related responsibilities as assigned.

RECRUITMENT PROFILE

Competencies

• Teamwork
• Respecting & promoting individual and cultural differences
• Communication
• Setting an example
• Moving forward in a changing environment

Functional Knowledge and Skills

1- Knowledge of WHO rules, regulations, support procedures, practices, rules, and regulations in one or more of the following specialized operation's support disciplines:

Human resources support service

• Administration of the human resources plan and the delivery of human resources support services including contract management, staff recruitment, selection, onboarding and briefing of new staff

2- In-depth knowledge of additional operational service areas with less complex rules and procedures, as required, such as: :

• primary support for logistics and transportation administration, including warehouses, exemption documents, management of office vehicles, supervision of drivers and all related activities.
• administration of the inventory of supplies and organizational assets.
• travel administration, processing requests, visa issuances, flight and hotel bookings, travel claims and follow-up on travel-related issues

3-Team management and facilitation skills, including to brief and explain procedures to other members of staff.

4- Strong interpersonal skills.

5- Flexibility to adapt to competing priorities and work in a fast-paced environment.

Education Qualifications

*Essential:

Completion of secondary education Training and certification in administration and /or human resource management.
  
Desirable:

 A university degree in business administration or a related field (HR). 

Experience

*Essential:

• A minimum of ten years of progressively responsible work experience relevant to the position in human resources.

Desirable: 

• Experience in administrative support positions within WHO or another United Nations agency. Experience in Oracle-based systems or another enterprise resource planning system

Use of Language Skills

• Excellent knowledge of English and Arabic.

Other Skills (e.g. IT)

• Proficiency in computers and office software packages, handling of web-based management systems, Enterprise Resource Planning (ERP)  systems and Cloud Management Enterprise System such as Workday.

REMUNERATION

Remuneration comprises an annual base salary starting at USD 27,814 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.