NMO is a registered national NGO with the Ministry of Social Affairs and Labor No 284 Our mission is to take the lead to empower communities in Yemen through humanitarian response and sustainable development programs in a professional way through effective partnerships NMO started its activity in Yemen since 2012 and has been implementing projects in 5 sectors namely FSL, Education and Child Protection, WASH and Health ,Protection, Shelter and CCCM , and Governance and skill-building

Nahda Makers Organization does not tolerate all forms of abuse such as (exploitation, sexual assault, harassment, bullying, discrimination

• Job Title : ASR Assistant                                   
• Reporting to :  ASR Officer                                              
• Location: Aden / Lahj (Kharaz Camp) / Other governorates as required

Job Purpose          

To provide operational, administrative, and field-level support to Assisted Spontaneous Return (ASR) activities, ensuring that voluntary return movements are implemented in a safe, dignified, timely, and well-documented manner, in line with UNHCR standards, SOPs, and project workplans.   

Key Responsibilities                                                                                                                                    

• Support the ASR Officer in the day-to-day implementation of voluntary return activities, including preparation of trips and follow-up on return movements from Kharaz Camp and other governorates.
• Conduct regular follow-up with returning refugees/asylum seekers to confirm readiness, attendance, and movement schedules.
• Assist in coordinating logistics related to transportation, accommodation, and movement arrangements for beneficiaries.
• Support coordination with the accommodation center supervisor to ensure beneficiaries are properly accommodated prior to travel.
• Assist in monitoring the provision of meals and basic services for travelers during their stay at the accommodation center and report any gaps to the ASR Officer.
• Assist in the verification of passenger lists, ensuring alignment with approved beneficiary lists for each trip.
• Support follow-up on the disbursement of travel allowances and repatriation grants to beneficiaries, in line with CBI and ASR SOPs.
• Report discrepancies or issues related to payments immediately to the ASR Officer.
• Collect, organize, and prepare supporting documents related to each return movement (e.g. passenger lists, signatures, copies of IDs, tickets).
• Maintain systematic filing and archiving of ASR documents per trip/flight, ensuring completeness and easy retrieval.
• Support data entry and updating of ASR tracking tools and databases, in coordination with IM staff.
• Support coordination with transport companies prior to trips, as instructed by the ASR Officer.
• Assist in maintaining clear communication with beneficiaries, accommodation centers, and field teams to avoid delays or misunderstandings.
• Support the ASR Officer during meetings, field visits, and movements when required.
• Contribute to the preparation of weekly and monthly activity updates, including movement tracking and field observations.
• Support accountability to affected populations by relaying questions, feedback, or complaints from beneficiaries to the ASR Officer.
• Ensure respectful, confidential, and protection-sensitive interaction with all persons of concern at all times.
• Perform any other ASR-related duties assigned by the ASR Officer or NMO management, in line with project objectives.

Required Qualifications and Experience                                                                                                 

Education                                                                                                                                                   

• Diploma or Bachelor’s degree in Social Sciences, Administration, or a related field.

Experience                                                                                                                                                 

• Minimum 2–3 years of experience in humanitarian assistance, refugee programs, or field operations.
• Familiarity with voluntary return, protection principles, and humanitarian documentation is an asset.
• Strong organizational skills and attention to detail                                
• Fluency in Arabic required; basic English preferred.                                                       

Skills                                                                                                  

• Strong coordination, communication, and organizational skill.
•  Ability to work with diverse stakeholders, including authorities,  and communities .
• Strong reporting and data management skills                                                     

Languages           

• English is an asset