عن الشركة

NMO is a registered national NGO with the Ministry of Social Affairs and Labor No 284 Our mission is to take the lead to empower communities in Yemen through humanitarian response and sustainable development programs in a professional way through effective partnerships NMO started its activity in Yemen since 2012 and has been implementing projects in 5 sectors namely FSL, Education and Child Protection, WASH and Health ,Protection, Shelter and CCCM , and Governance and skill-building

Nahda Makers Organization does not tolerate all forms of abuse such as (exploitation, sexual assault, harassment, bullying, discrimination

• Job Title : Case Management Supervisor  
• Reporting to: Protection Officer   
• Sector: Protection   
• Location: Taiz    
• Available to start work: ASAP   

Tasks and Responsibilities:

• Monitor and supervise the process of identification / assessment of CP, cases and GBV survivors by social workers.
• Supervise the activities related to Individual Case Management (ICM) for persons of concern in the location of intervention, in accordance with case management steps and with relevant tools and procedures.
• Support and manage social workers in their daily individual/collective PSS/PSFA activities and awareness raising activities.
• Undertake field visits to provide technical guidance to social workers, as well as regularly monitor the-progress of protection activities. 
• Ensure all case management forms are up-to-date and approved by the Protection officer /Project-Manager.
• Ensure that all cases are filed, and that information is reported in detail about the case, background, case plan, follow-up and actions taken.
• Ensure that the data registered in the files is safe and kept confidential.                                                   
• Take regular samples of intake and assessment forms, checking on the quality and completeness of the case management records and facilitate regular case audits by the Protection officer. 
• Ensure all data is systematically provided to the IM team.                                                                          
• Develop and maintain up-to-date service mapping of the service providers operating in the area and take proactive steps to be informed about available services.
• Take the lead on internal and external referrals according to established referral pathways and maintain a referral tracker to keep an overview of ongoing and closed referrals.
• Develop and maintain effective working relationship with stakeholders , including partner agencies , community leaders and service providers in the target areas for follow-up and information sharing.
• Hold regular mentoring and coaching sessions of social workers based on identified needs and gaps.
• Flag any technical shortcomings to the Protection officer and facilitate trainings and on-the-job coaching to social workers.
• Communicate regularly with teams for updates on achievements and challenges.
• Present ECA cases for approval to the Protection officer and ensure follow-up with beneficiaries throughout the cash transferring process to confirm receipt of financial assistance, as part of the ICM, in a timely manner.
• Manage the 24/7 Hotline and refer cases according to needs, to the correct staff and location.
• Coordinate hotline staffing plan among CMS and all social workers for the location to ensure around-the-clock availability for beneficiaries.
• Ensure accurate quality reporting on the activities, on weekly/ monthly basis. 
• Maintain regular and positive collaboration with the colleagues to harmonize approaches and methodologies of response
• •Share challenges and best practices and ensure that protection is mainstreamed into the other sectors of intervention.
• Provide input on protection trends based on case management data and feedback.
• Any other task assigned by the project officer/ coordinator.                                                                

Qualifications, Skills and Experience:   

• Hold a BA in social services .                                                                                         
• At least 2- 3 years of professional experience working as Social Worker in Yemen, in particular case management for CP, GBV.
• Demonstrated familiarity with case management principles, standards and procedures, include relevant roll-out of SOPs for different protection typologies.
• Demonstrable experience in establishing and maintaining collaborative relationships with different sectoral counterparts/referral pathways.
• Strong collaboration, representation and negotiation skills.                                                                      
• Demonstrated leadership and interpersonal skills.                                                                                      
• Excellent computer skills (proven computer literacy).                                                                                  
• Demonstrated experience in staff supervision.                                                                                            
• Strong experience with monitoring tools and systems relevant to case management.