Job Title: IT Assistant
Position status: (Full Time)
Location: Aden  
Announcement closing date: 16 Jun 2026
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Main Purpose

The ICT Assistant provides day-to-day ICT support within the Mission, contributing to the functionality and continuity of ICT systems and services, in line with INTERSOS standards and under the guidance of HQ ICT Unit. Support the daily operation and maintenance of ICT systems, providing first-line troubleshooting and user support. Assist with ICT asset management and basic technical tasks, ensuring compliance with INTERSOS policies.

Reporting to: 

• Hierarchical: Logistics & Supply Manager
• Functional: HQ ICT&IM Unit

Tasks

• Provide first-level ICT support to staff (hardware, software, connectivity)
• Maintenance of solar panels, UPS units, power backups.
• Install and configure basic ICT equipment (computers, printers, smartphones, simple network setups, UPS, etc.).
• Assist in ICT asset management (registration, tagging, inventory).
• Support in maintaining backups and password/user account management under supervision.
• Seek guidance from HQ ICT Unit when issues go beyond local capacity.
• Assist in the local procurement process of ICT goods by providing technical details when requested.
• Perform other ICT-related tasks as assigned by supervisors.

Requirements

Education 

• University degree in ICT.

Professional experience 

• 1-3 years of experience in ICT or technical functions; internships or volunteering experience are desirable.

Professional requirements 

• Strong technical problem-solving skills.
• Communication skills, able to explain basic technical issues clearly.
• Ability to learn and work under supervision.
• Organisational and time management skills.
• Flexibility and adaptability.
• Teamwork and cooperation.
• Commitment to INTERSOS principles and humanitarian values.
• Experience with Google Admin Panel.
• Experience with RMM tools (e.g., NinjaOne) and endpoint protection (e.g., SentinelOne).
• Experience with networking systems (Zyxel, Ubiquiti).

Languages 

• Fluency in mission language essential; knowledge of local working language desirable; technical English preferable.