IT Assistant
INTERSOS
Aden
Posted: 10 Jun, 26
Deadline: 16 Jun, 26
Job Description /الوصف الوظيفي
Job Title: IT Assistant
Position status: (Full Time)
Location: Aden
Announcement closing date: 16 Jun 2026
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Main Purpose
The ICT Assistant provides day-to-day ICT support within the Mission, contributing to the functionality and continuity of ICT systems and services, in line with INTERSOS standards and under the guidance of HQ ICT Unit. Support the daily operation and maintenance of ICT systems, providing first-line troubleshooting and user support. Assist with ICT asset management and basic technical tasks, ensuring compliance with INTERSOS policies.
Reporting to:
- Hierarchical: Logistics & Supply Manager
- Functional: HQ ICT&IM Unit
Tasks
- Provide first-level ICT support to staff (hardware, software, connectivity)
- Maintenance of solar panels, UPS units, power backups.
- Install and configure basic ICT equipment (computers, printers, smartphones, simple network setups, UPS, etc.).
- Assist in ICT asset management (registration, tagging, inventory).
- Support in maintaining backups and password/user account management under supervision.
- Seek guidance from HQ ICT Unit when issues go beyond local capacity.
- Assist in the local procurement process of ICT goods by providing technical details when requested.
- Perform other ICT-related tasks as assigned by supervisors.
Requirements
Education
- University degree in ICT.
Professional experience
- 1-3 years of experience in ICT or technical functions; internships or volunteering experience are desirable.
Professional requirements
- Strong technical problem-solving skills.
- Communication skills, able to explain basic technical issues clearly.
- Ability to learn and work under supervision.
- Organisational and time management skills.
- Flexibility and adaptability.
- Teamwork and cooperation.
- Commitment to INTERSOS principles and humanitarian values.
- Experience with Google Admin Panel.
- Experience with RMM tools (e.g., NinjaOne) and endpoint protection (e.g., SentinelOne).
- Experience with networking systems (Zyxel, Ubiquiti).
Languages
- Fluency in mission language essential; knowledge of local working language desirable; technical English preferable.
How to Apply /كيفية التقديم
INTERSOS is an equal opportunity employer and reserves the right for everyone to apply to its vacancies without any discrimination.
INTERSOS is committed to achieving workforce diversity in terms of gender, nationality, and culture. Individuals from minority groups, indigenous groups, and persons with disabilities are equally encouraged to apply.
For those interested and who meet the required criteria, please click (HERE) to apply.
Kindly note that:
• Only short-listed candidates will be contacted.
• Your resume must be uploaded in PDF or Word format.
• INTERSOS is reviewing applications on a rolling basis, and we reserve the right to close the vacancy before the mentioned closing date.
• Preference will be given to qualified candidates from the recruitment are.
Important Notes / ملاحظات هامة
Following the instructions on How to apply will always increase your chances of getting your application looked at.
إتباع تعليمات التقديم المذكورة في كل إعلان ستزيد من فرصة النظر لسيرتك الذاتية من قبل الجهة المعلنة
If you're applying by email, make sure you mention the job title in the "Subject" field of your message.
تذكر أن تكتب إسم الوظيفة و موقعها في عنوان البريد عندما يكون التقديم عبر الإيميل
Always tailor your CV and cover letter to match the job requirements to stand out from other applicants.
احرص دائمًا على تخصيص سيرتك الذاتية وخطاب التقديم لتتناسب مع متطلبات الوظيفة للتميز عن المتقدمين الآخرين
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