Job Title: IT Support
Location: Yemen, Aden
Job Type: Full-Time
Department: Information Technology
Reports To: IT

Job Summary:

We are seeking a skilled and customer-focused IT Support Specialist to join our team. The ideal candidate will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. You will be responsible for resolving technical problems, maintaining IT systems, and ensuring smooth day-to-day operations.

Key Responsibilities:

• Respond to user inquiries and provide technical assistance via phone, email, or in person.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Monitor and maintain IT infrastructure, including servers, networks, and security systems.
• Document technical issues and solutions for future reference.
• Assist in onboarding and offboarding employees, including setting up accounts and devices.
• Maintain inventory of IT equipment and software licenses.
• Collaborate with other IT team members to implement system upgrades and improvements.
• Ensure compliance with company IT policies and procedures.

Qualifications:

• Associate or bachelor’s degree in computer science, Information Technology, or related field.
• Proven experience in IT support or help desk roles.
• Strong knowledge of Windows/Mac OS, Microsoft Office Suite, and common business applications.
• Familiarity with networking concepts, printers, and mobile devices.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple tasks.

Working Conditions:

• Retail-based with occasional remote support.
• May require occasional evening or weekend work for system maintenance or emergencies.