Duration: Contingent to funding availability

Main Purpose

Support Programme  Coordinator, Programme Coordinator and Head of Mission on the management and implementation of Programme  processes, activities and tools throughout the project cycle and as per the Programme  plans, in order to guarantee the quality and relevance of the intervention.
Work closely with the Programme  Coordinator and Head of Mission to guarantee proper accountability and complaints management in the mission, as well as to foster a culture of learning and knowledge management.

Reporting to: 

• Hierarchical: Programme Coordinator/Head of Mission (if no Programme  Co)
• Functional: Programme Coordinator/Head of Mission (if no Programme  Co)

Tasks

Monitoring and Evaluation 

• Support the Programme  Coordinator in developing and reviewing the mission Programme  strategy, in accordance with INTERSOS standards 
• Provide relevant inputs in the development of indicators and means of measurement in the project’s proposal design and planning phases (log frame, indicators definition, Programme  and Accountability Plans) ensuring that Programme  is an integral part of the project life cycle and that resources are included in proposal development 
• Participate in the development, update and implementation of assessment and participatory monitoring and evaluation tools and processes. Facilitate accurate data collection and effective communication of monitoring information as per agreed objectives ensuring accountability to donors, clusters, and beneficiaries 
• Follow-up with the Programme  Officer on the timely implementation of the surveys (PDMs and other surveys/exercises, etc.) in the field locations as per the Programme  plans 
• Promote all aspects of the Programme  sector to support the creation of an organisational culture promoting quality programming and ensuring the Programme  system is understood and supported at mission level. Respect and promote INTERSOS policies and report to Programme  Coordinator/Head of Mission any non-respect of policies amongst the teams or partners 
• Train the Programme  Officers on the proper use of monitoring tools and support them in the data analysis 
• Participate to regular meetings with program team to follow-up on program implementation and adapt Programme  activities accordingly 
• Conduct regular technical support field visits to project sites to support the Programme  Officers and projects teams in monitoring ongoing programmes 
• Ensure that Programme  soft and hard versions of tools and files are properly archived, secured and easily accessible as per the mission’s related standard procedures 
• Support the Programme  Officers in formulating recommendations to improve the activities and on the follow-up of recommendations 
• In collaboration with the Programme  Coordinator, develop learning tools and promote learning workshops and exercises with Programmes and Programme  teams 

Data management 

• Revise and approve project DB produced by the Programme  Officer at the beginning of each project 
• Support IMO and program team in creation of data collection tools, when needed, and in the analysis and systematic collection of data for the projects 
• Develop and improve dashboards as requested by the Programme  Coordinator and the Programmes team, in collaboration with the IMO 
• Ensure regular update of the indicators in the projects’ DB and report project indicators to clusters and other relevant stakeholders as needed 

Accountability 

• In collaboration with the Programme  and the Accountability Officers, ensure the strengthening and development of quality Programme  activities and effective and sustainable accountability mechanisms, including complaint and feedback mechanism for beneficiaries, stakeholders and donors
• In coordination with the Programme  Coordinator, Head of Mission and HQ Internal Auditor develop, refine, follow-up, systematically analyse and provide feedback on the mission’s Complaint Feedback and Response Mechanism (CFRM) 
• Ensure respect of cross cutting themes (gender, vulnerable categories, data protection, etc.) across Programme  activities and that the community engagement is done in an appropriate and respectful manner, managing expectations and providing a transparent client-oriented service 
• In collaboration with other Programme  staffs, ensure staffs are regularly trained on AAP and the available CFRM 
• Assist in conducting investigations related to complaints producing all relevant investigation documents, as needed 

Reporting 

• Provide regular reports on the progress of the Programme  activities. Prepare and submit quality reports ensuring they are highly accurate, comprehensive and well documented 
• Support and review the reports drafted by the Programme  Officers formulating recommendations to improve the activities, and the follow-up of the recommendations 
• Provide written reports to the Programme  Coordinator on field visits 
• Support the Programme Coordinator in the production of high-quality analysis reports to illustrate INTERSOS’ impact, including evidence of good practice and replicable programmes, and ensure that they are communicated appropriately 

People management 

• Plan and supervise, in close coordination with the HR department, the associated processes (recruitment, training/induction, evaluation, potential detection, development and communication) of the staff under his responsibility in order to ensure both the sizing and the amount of knowledge required and to improve people's capabilities. Manage Programme  staffs, monitoring and supporting them 
• Organise weekly meetings with the staffs 
• Identify training needs for the staff under his direct management. Promote the use of learning systems and events in coordination with the different departments and SMT 
• Train Programme  Officers or any other program staff on Programme  system, activities and tools. Train programme team on Programme  activities, if required 
• Ensure monthly planning of the Programme  team and report about the progresses to the Programme  Coordinator 

Requirements

Education 

• Essential degree in Statistics, Information management, Social Science, Demography, Social studies or any related field

Professional experience 

• Minimum two years’ experience in Programme  
• Desirable previous experience with NGOs in developing/emergency countries 

Professional requirements 

• Experience in implementation of Programme  systems 
• Experience in developing and conducting quantitative and qualitative surveys 
• Information Management Systems expertise (knowledge and previous experience in the use of data collection, data management tools and statistical analysis) and good level of computer literacy 
• Desirable experience in implementation of beneficiary complaint and feedback mechanisms 

Personal requirements

• Ability to analyse and summarise complex amount of data, and report them to diverse audiences 
• Leadership, team management and training/capacity-building 
• Communication and negotiation skills 
• Flexibility and adaptability 
• Reporting skills 
• Strategic vision 
• Problem solving and decision making; ability to create solutions to operational problems 
• Commitment to INTERSOS principles

Languages 

• Mission language is essential. Local working language desirable