Position Title: Protection Associate (Case Management)
Unit: Protection
Duty Station: Aden - Yemen
Type of Contract: Sub-Contract to Stars Orbit Consultants and Management Development / Monthly Contract                         
Duration of Appointment: Two (2) months, with possibility of extension subject to satisfactory performance and availability of funds 
Closing Date:  11 May 2026
Reference Code: CFA2026/YEM/S005 

IOM is committed to a diverse and inclusive environment. Applications from qualified female candidates are especially encouraged, as well as the internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, the internal candidates are considered as first-tier candidates.

Context/Reporting line:

Under the overall supervision of the Programme Officer (Protection) and the direct supervision of Senior Program Associate in the area, the incumbent will be responsible of  assisting in coordinating protection case management services, field team, and other protection activities in the operational sites of IOM in line with organizational Standards of Conduct. 

Core Functions / Responsibilities

1.    Provide  case management services to migrants, IDPs, and host communities, including women and girls in vulnerable situations.
2.    Compile and organize case management forms in line with established procedures and tools, and support updating the case management data tracker in coordination with the Senior Protection Assistant and MEAL Assistant.
3.    Maintain coordination with service providers to facilitate referrals and ensure a coordinated response.
4.    Support the implementation of project activities related to Voluntary Humanitarian Return (VHR), under the guidance of the Senior Protection Assistant.
5.    Contribute to data collection and documentation to support preparation of project and protection monitoring reports.
6.    Participate in outreach and field visits to conduct beneficiary assessments, particularly for individuals facing difficulties accessing the Migrant Response Point.
7.    Assist in delivering awareness-raising sessions for migrants, IDPs, and host communities and support drafting activity reports.
8.    Perform other related duties as assigned.
 
Required Qualifications

Education:

• University degree (B.S.c) in social science, business administration or other relevant discipline with three years of relevant experience, or 
• School diploma with five years of relevant experience.

Experience and Skills:

• Strong practical understanding of GBV, child protection and general protection case management procedures and processes;
• Understanding or experience in psychological first aid;
• Understanding of standards and practices in migrant protection and assistance; 
• Understanding of protection principles and experience in humanitarian emergency response; 
• Willingness to be mobile and support emergency responses;
• Prior professional experience with a humanitarian organization is required;
• Excellent writing skills;
• Good level of IT literacy (MS. Word & Excel).
• Work prioritization and ability to multitask.
• Shares knowledge and experience.
• Ability to work and act under pressure with discretion in politically sensitive environment.
• Ready to work independently, under tight deadlines.
• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
• Highest standards of integrity, discretion and loyalty.
• Strives for supportive working environment and positive working relationship.
• Focuses on result for the client and responds positively to feedback.
• Creates a respectful office environment free of harassment, retaliation, and promotes the prevention of sexual exploitation and abuse (PSEA).
• Delivers set objectives in hardship situations;
• Effectively coordinates actions with other implementing partners;
• Works effectively with local authorities, stakeholders, beneficiaries, and the broader community to advance country office or regional objectives
• Candidate must be familiar with the UN system

Languages:

• For this position, fluency in English, Arabic is required (oral and written).

Competencies

The incumbent is expected to demonstrate the following values and competencies:

VALUES - All SOC staff members must abide by and demonstrate these five values:

Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage: Demonstrates willingness to take a stand on issues of importance.
Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

CORE COMPETENCIES - Behavioural indicators – Level 2

Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

MANAGERIAL COMPETENCIES - Behavioural indicators – Choose a level.

Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
Humility: Leads with humility and shows openness to acknowledging own shortcomings

IOM IN/234 - Policy and Procedures for Preventing and Responding to Sexual Exploitation and Abuse
IOM has a policy of zero tolerance of sexual exploitation and abuse (SEA) by IOM staff members and the employees or any other persons engaged and controlled by IOM Contractors. The staff members and all contract type holders shall protect against and prevent sexual exploitation and abuse (PSEA).