Position Title: Protection Case Worker - (Female) – 2 Positions
Unit: Protection
Duty Station: Marib - Yemen
Type of Contract: Sub-Contract to Stars Orbit Consultants and Management Development / Daily Contract 
Duration of Appointment: Two (2) months, with possibility of extension subject to satisfactory performance and availability of funds
Closing Date:  11 May 2026
Reference Code:  CFA2026/YEM/S007 

IOM is committed to a diverse and inclusive environment. Applications from qualified female candidates are especially encouraged, as well as the internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, the internal candidates are considered as first-tier candidates.

Context/Reporting line:

Under the overall supervision of the Protection Officer and direct supervision of the Case Manager, and in collaboration with other relevant units, the Protection Case Worker will support conducting all steps of case management for persons who have experienced or at the heightened risk of being exposed to human rights violation including women, girls and persons with disability. The case management targets migrants, internally displaced persons and members of host communities. The modality of case management can be static and mobile/remote, and shall be provided in different IOM operational sites including camps, informal settlements, migrant response points

Core Functions / Responsibilities

1.    Assist in protection unit’s activities in operational sites including camps, MRPs, departure centre, community-based care centre serving migrants, IDPs and host communities with protection needs.
2.    Provide information counselling on protection to crisis-affected population and migrants
3.    Provide comprehensive case management services to individuals at risk of or experiencing protection incidents, including human rights violations and trafficking. This involves conducting assessments, developing case plans, implementing interventions, and ensuring appropriate follow-up. 
4.    Identify and assist identify protection case clients including victims of trafficking and other vulnerable individuals through targeted interventions and support mechanisms.
5.    Collaborate with partners to facilitate referrals to appropriate services, ensuring a coordinated and effective response to protection needs. 
6.    Manage and distribute cash assistance for protection purposes, adhering to organizational guidelines and ensuring accountability. 
7.    Organize and conduct awareness-raising activities to inform communities about protection risks, rights, and available services. 
8.    Facilitate focus group discussions to gather information on protection concerns, community dynamics, and service gaps, informing programmatic responses. 
9.    Provide training and support to other staff, partners, and community members to enhance their ability to identify and respond to protection issues effectively.
10.    Maintain accurate and confidential case files, and prepare regular reports on activities, challenges, and outcomes to inform program development and donor reporting. 
11.    Participate in monitoring and evaluation activities to assess the effectiveness of protection interventions and contribute to continuous improvement. 
12.    When necessary, assisting in organizing Voluntary Humanitarian Return (VHR) assistance.
13.    Assist in organizing distribution activities targeting migrants and community members.
14.    Assist in emergency protection responses, including rapid assessments and immediate support to affected populations during crises.
15.    Perform any other tasks as required.
 
Required Qualifications

Education:

• University degree (B.S.c) in social science, business administration or other relevant discipline.
• At least 1 year experience as a social worker and with supervisory experience;

Experience and Skills:

• Understanding of GBV, child protection and general protection case management procedures and processes;
• Operational field experience required;
• Emergency experience and previous project implementation and management experience, Understanding of standards and practices in migrant protection and assistance; 
• Understanding of protection principles and experience in humanitarian emergency response; 
• Prior professional experience with a humanitarian organization is required;
• Excellent writing skills;
• Good level of IT literacy (MS. Word & Excel).
• Ideal is understanding of psycho-social first aid
• Work prioritization and ability to multitask.
• Shares knowledge and experience.
• Ability to work and act under pressure with discretion in politically sensitive environment.
• Ready to work independently, under tight deadlines.
• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
• Highest standards of integrity, discretion and loyalty.
• Strives for supportive working environment and positive working relationship.
• Focuses on result for the client and responds positively to feedback.
• Creates a respectful office environment free of harassment, retaliation, and promotes the prevention of sexual exploitation and abuse (PSEA)
• Delivers on set objectives in hardship situations;
• Effectively coordinates actions with other implementing partners;
• Works effectively with local authorities, stakeholders, beneficiaries, and the broader community to advance country office or regional objectives
• Candidate must be familiar with the UN system

Languages:

• English & Arabic ( Oral & Written)
• •    Ethiopian (Oromo, Tigray, Amharic is an advantage)

Competencies

The incumbent is expected to demonstrate the following values and competencies:

VALUES - All SOC staff members must abide by and demonstrate these five values:

Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage: Demonstrates willingness to take a stand on issues of importance.
Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

CORE COMPETENCIES - Behavioural indicators – Level 2

Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

MANAGERIAL COMPETENCIES - Behavioural indicators – Choose a level.

Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
Humility: Leads with humility and shows openness to acknowledging own shortcomings
IOM IN/234 - Policy and Procedures for Preventing and Responding to Sexual Exploitation and Abuse
IOM has a policy of zero tolerance of sexual exploitation and abuse (SEA) by IOM staff members and the employees or any other persons engaged and controlled by IOM Contractors. The staff members and all contract type holders shall protect against and prevent sexual exploitation and abuse (PSEA).