Terms of Responsibilities For The Social Outreach Worker

Project objectives: 

INTERSOS is seeking to ensure the provision of emergency, life-saving assistance, and protection for new arrival and stranded migrants in Aden governorate. The project is covering 12-month activities and is complementing (by answering unfilled needs) existing migrants response programming in South Yemen implemented by INTERSOS, funded by OCHA/YHF (1 Standard Allocation 2022) until October 2023.  In Basateen, Al Buraiqa, Al Sheikh Othman, Al Mansoura districts of Aden governorate, INTERSOS will run a mobile migrant’s response team (MRT) for new arrival and stranded migrants. The MRT will be composed of 2 social outreach workers, 1 lawyer, 1 MEAL enumerator, 1 nurse, 1 Activity coordinator. The project will be managed by 1 project manager and technically supervised by 1 protection officer. This additional MRT will allow INTERSOS to extend the response to 1 district, include lesson learned from the ongoing project and expand the response to more migrants without overstretching the team (indeed INTERSOS MRT 1 responded to the needs of 25% of total migrants who arrived in Yemen in the first half of 2023 - hence the need to provide a 2nd MRT). 

Core activities will include:  

• Registration/assessment, referrals, food kits and collective PSS for stranded and newly arrived migrants 
• Provision of CRIs / NFIs 
• Provision of legal awareness sessions 
• Training for local authorities and host community leaders  
• Protection Monitoring and production of quarterly migrant’s overview

Main Responsibilities of the MRT Social Outreach Worker:

1.    Registration: with the support of volunteers register all the refugees/asylum seekers and migrants met by the MRTs in the targeted area   
2.    Distribution of NFIs and emergency food: with the support of volunteers distribute NFIs and emergency food for the most vulnerable migrants in the targeted area ensuring adherence to protection mainstreaming principles.    
3.    Refer cases internally or externally for registration (UNHCR – refugee or seek asylum), legal assistance, psychosocial counseling, health or other services, provided by INTERSOS or by actors or local service providers when needed. 
4.    Conduct Psychological First Aid (PFA) and identify individuals who show signs of stress, and provide individual emotional support when needed. 
5.    Ensure to keep complete and well-organized records: Manage, fill, archive specific forms for registration, referral and weekly reporting ensuring confidentiality, accuracy and timeliness.
6.    Monitor and follow up the outcome of the material assistance provided by INTERSOS.
7.    Be available to provide emergency assistance – including first aid (receive training from INTERSOS on the delivery of first aid) 
8.    Conduct collective Psycho-Social First Aid (PSFA) to the migrants and identify the most vulnerable cases in need of urgent additional counselling or assistance. 
9.    Provide daily updates to the activity coordinator on the work of the MRT and MMMT
10.    Be available to participate in meetings and trainings in and outside the centres
11.    Link Migrants\Asylum Seekers, and Refugees with available service providers and keep beneficiaries informed of accurate and up-to-date service maps. 
12.    Any other task requested in order to achieve the project’s objectives.
13.    Always ensure confidentiality and conduct all activities respectfully and sensitively to beneficiaries and staff.

Overall, these tasks require:
-    Adherence to Humanitarian principles of Neutrality, Impartiality, Independence, and Humanity
-    Clear & timely communications to line management 
-    Full abiding by INTERSOS internal rules and guidelines and respect INTERSOS Charter of Value and Code of Ethics