Job Title: Yemen Head of Office    
Reports to: Country Representative
Department: Yemen Country Office    
Salary Grade: 10

About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work are accomplished through programs of emergency response, health, agriculture, education, livelihoods and social cohesion.

Job Summary

You will manage and represent Catholic Relief Services’ (CRS) activities operating through its office in Yemen to ensure implementation of high-quality programs serving the poor and vulnerable. Out of the office in Yemen, you will ensure the development and effective management of operational systems and resources and the delivery of high-quality programming in coordination with the CRS main office in Egypt.

Roles and Key Responsibilities

• Under the guidance of the Country Representative, manage planning and implementation of all key activities at the Yemen Program Office level ensuring alignment with country and agency strategic programming and operations excellence priorities and standards.
• Proactively manage security and mitigate security risks in coordination with the Country Representative, Risk and Compliance, and Security Focal Point. Ensure a safe work and living environment through leading implementation of safety and security protocols and staff care and well- being best practices.
• Effectively manage talent and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically tailored individual development plans, and complete performance management for direct reports. Monitor and assess performance to ensure adequate capacity. Contribute to staffing plans and recruitment process of senior staff.
• As the primary representative of CRS in Yemen, strengthen existing and develop new relationships with local partners, government, community organizations, and relevant stakeholders.
• Proactively and effectively manage resources and promote stewardship, ensuring program and operations teams and partner staff have and optimize the appropriate human, financial, and material resources and tools.
• Approve expenses, monitor spending, and make budget adjustments in line with operational and programmatic needs and donor requirements.
• Ensure high-quality project implementation, management, and compliance with programmatic standards, policies and procedures through project review systems and quality control (comprehensive M&E systems, budget review and analysis). Promote documentation of program reviews, success stories, and lessons learned
• Monitor day-to-day operations to ensure all operational services (HR, Finance, Supply Chain, Admin, ICT) are delivered with high quality in an efficient manner and adhere to policies.
• Under the guidance of the Country Representative, manage risk and address challenges that affect the proper stewardship, optimal utilization and maintenance of program assets and resources (financial, human, and material).
• Create and maintain the proper conditions for learning. Establish a safe environment for the sharing of ideas, solutions, and difficulties and the capacity to detect, analyze, and respond quickly to small deficiencies. Identify capacity strengthening needs for staff and partners and coordinate with CRS Egypt program and operations teams to address capacity strengthening.

Basic Qualifications

• Master’s degree in business administration, International Relations, or relevant field required. Additional experience may substitute for some education.
• Minimum of 5 years’ work experience in a non-profit, development, and/or humanitarian organization with progressive responsibilities and some project management experience. Experience with an international organization a plus.

Knowledge, Skills and Abilities

• Excellent strategic, analytical, systems thinking, and problem-solving skills, with capacity to see the big picture and ability to make sound judgment and decisions.
• Strong relations management abilities. Ability to relate to people at all levels internally and externally. Strategic in how you approach each relationship.
• Team leadership abilities
• Proactive, resourceful, solutions-oriented and results-oriented
• Able to live in an environment where everyday comforts may not be readily available.

Preferred Qualifications

• Experience working with projects funded by multiple public donors.
• Experience in stakeholder management and establishing and strengthening community partnerships.
• Staff management experience and abilities that are conducive to a learning environment.
• Knowledge of procurement and general office administrative/management issues
• Proficient in MS Office package (Excel, Word, PowerPoint, Visio), Web Conferencing Applications, and information management systems.

Required Languages – Working proficiency in English and Arabic is a must.
Travel - Must be willing and able to travel up to 50% of their time inside Yemen, and 10-20% outside of Yemen.

Supervisory Responsibilities: Yemen Operations Manager, Yemen Program Manager.

Agency REDI Competencies (for all CRS Staff):

Agency competencies clarify expected behaviors and attitudes for all staff. When demonstrated, they create an engaging workplace, help staff achieve their best, and help CRS achieve agency goals. These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Personal Accountability – Consistently takes responsibility for one’s own actions.
• Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
• Builds and Maintains Trust - Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.
• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
CRS prioritizes candidates who are citizens/ permanent residents of the countries where we have CRS offices.
CRS is an Equal Opportunity Employer