Sector: Logistics

Job Title: ICT Officer

Hierarchical Supervisor: Logistics & Supply Manager

1.5a Functional Supervisor: HQ ICT&IM Unit

Role:  ICT Officer

Language: EN-AR

2.A General Context of the Project    

The ICT Officer ensures the functionality, security, and continuity of ICT systems and services within the Mission, in line with INTERSOS standards and under the guidance of HQ ICT Unit.

2.B.1 General Purpose of the Position    

Responsible for the daily operation, maintenance, and improvement of ICT systems, user support, and training. Acts as focal point for ICT matters, ensuring compliance with INTERSOS policies and alignment with HQ ICT strategies.

2.B.2 Main Responsibilities and Tasks    

• Monitor, maintain, and manage ICT equipment, tools, and services within the Mission.
• Plan and report field visits to monitor ICT activities and infrastructures.
• Provide ICT technical support and liaise with HQ ICT Unit and providers.
• Deliver training and guidance to staff and advanced training for ICT-responsible staff 
• Produce reports, update and archive ICT documentation, and propose improvements to HQ.
• Ensure asset registration, tagging, and management as per INTERSOS standards.
• Provide technical input in local ICT procurement processes.
• Perform additional ICT-related tasks as assigned.

3.1 Education    

• Bachelor’s degree in Computer Science, Information Technology, Information Systems Administration, or any related field.

3.2 Professional Experience    

• Minimum 3 years of experience in ICT or technical functions, preferably in humanitarian or international contexts.

3.3 Professional Requirements (Technical Competencies)    

• Ability to use Google Workspace and provide support and troubleshooting (Gmail, Drive, Docs, Sheets, Slides, Meet, Forms, Calendar).
• Installation, configuration, and troubleshooting of hardware and operating systems (computers, printers, smartphones, Microsoft OS); 
• Ability to provide technical expertise in the procurement of ICT equipment and services, ensuring compliance with HQ guidelines.
• Application of IT security practices: backups, password management, user access control, patching, endpoint protection, and basic security configuration.
• ICT asset management: registration, tagging, inventory tracking, and compliance with organisational policies.
• Practical application of IT security and IT service management practices.
• Configuration and troubleshooting of network infrastructure: LAN, WAN, Wi-Fi, routers, switches, access points; protocols (TCP/IP, DNS, DHCP).
• Use of Support Ticketing System. 

3.4 Languages    

• Fluency in mission language essential; Knowledge of local working language desirable; Technical English preferable.

3.5 Personal Requirements    

• Strong technical problem-solving skills.
• Communication skills, able to explain technical issues and solutions clearly.
• Ability to work independently and under pressure.
• Organisational and time management skills, ability to prioritise.
• Flexibility and adaptability.
• Result and quality orientation.
• Teamwork and cooperation.
• Commitment to INTERSOS principles and humanitarian values.

Added Value / Assets    

• Experience with Google Admin Panel.
• Experience with RMM tools (e.g., NinjaOne) and endpoint protection (e.g., SentinelOne).
• Experience with networking systems (Zyxel, Ubiquiti).