Background

NRC has been actively engaged in Shelter/CCCM/WASH sector in Yemen, with good presence in Lahj, Taiz, Marib and Abyan governorates, where conflict and repeated displacement continue to disrupt IDPs access to safe and quality living include Shelter and WASH facilities. The ongoing humanitarian crisis has left displaced population under-resourced, overcrowded, and vulnerable to future shocks. NRC’s Shelter/CCCM/WASH interventions in Lahj, Taiz, Marib and Abyan focus on restoring good quality living condition opportunities for crisis-affected displacement population, supporting community-based planning, and promoting inclusive and protective environments.
Shelter/WASH Assistant plays a key role in implementing NRC’s Shelter/CCCM/WASH strategy at the field level. This includes supporting camps improvement planning, disaster risk reduction (DRR) initiatives, and emergency preparedness in coordination with communities, and authorities. This position operates within an established Shelter/CCCM/WASH program and requires strong collaboration with internal teams (such as Protection, FSL and Education) as well as external actors, including local authorities and cluster partners.

Responsibilities

As a key member of the Shelter/CCCM/WASH Team in Aden, the Shelter/WASH Assistant will coordinate, implement, and monitor project activities in line with NRC standards, ensuring effective delivery of Shelter, WASH, and CCCM interventions in targeted areas. This role emphasizes accountability to affected populations (AAP) by facilitating community mobilization, conducting needs assessments, and supporting hygiene promotion and site management messaging. The assistant will conduct regular site visits to identify gaps, assist in beneficiary identification, maintain accurate records, and collect community feedback, while serving as a frontline focal point for complaints and feedback. With a focus on safe and trusted channels for beneficiaries, this position strengthens service delivery and supports inclusive programming across all activities, undertaking additional tasks assigned by the supervisor.

Generic Responsibilities

• Adhere to NRC policies, tools, handbooks and guidelines
• Assist a range of support with the implementation of the CC portfolio according to plan of action
• Implements independently procedures and activities within own function or core competency as delegated
• Responsible for organizing and delivery of tasks in line with priorities and standards
• Develop and maintain knowledge of the specialist area of work in which technical assistance and support is being provided, in order to be most effective in supporting the team
• Use initiative in day-to-day problem solving in line with agreed procedures, priorities and standards for the area of work
• Prepare and develop status reports as required by management
• Ensure proper filing of documents 
• Ensure proper filing of CFRM and programme documentation.
• Promote and share ideas for strengthening accountability and improving programme quality.
• Support assessments, beneficiary selection, planning, implementation, and monitoring across Shelter/WASH/CCCM.
• Collect, analyze, and report project data to relevant officers.
• Assist in development of holistic and needs-based programmes, including cash and market-based approaches.

Specific responsibilities:

• Support community mobilization, behaviour change activities, and the implementation of Shelter, WASH, and CCCM interventions in IDP sites, including distributions.
• Assist with needs assessments, activity planning, implementation, and monitoring of Shelter/WASH/CCCM activities, with a focus on service delivery and site-level conditions.
• Conduct regular site visits to identify gaps, challenges, and follow-up actions, and report findings to relevant technical staff.
• Support beneficiary identification, verification, and selection in line with approved vulnerability criteria.
• Assist with the on-site delivery of activity packages, ensuring coordination with field teams and timely completion.
• Maintain accurate field documentation, including forms, beneficiary lists, attendance sheets, and records, in line with NRC requirements.
• Collect and submit weekly field evidence for soft activities (photos, short success stories, observations) in coordination with supervisors.
• Update field records, service maps, activity trackers, and beneficiary databases as required.
• Collect informal community feedback during field movements and escalate key accountability or protection concerns to supervisors.
• Support delivery of hygiene promotion, shelter awareness, and site management messaging at community level.
• Promote and support Safe and Inclusive Programming principles across all activities.
• Participate in field missions related to monitoring, community engagement, and beneficiary support.
• Act as a frontline focal point for accountability, supporting safe, accessible, and confidential Complaints and Feedback Mechanisms (CFM) for all CCs, Shelter, WASH , CCCM, ICLA/Protection, Education, livelihood and food security.
• Receive, document, and follow up on complaints and feedback, maintaining an updated and confidential CFM database under supervision.

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are: 

• Shelter/WASH/CCCM Officers 
• WASH, Shelter, Education, LFS, Emergency, ICLA, MEAL 
• Area Office staff 
• Community committees 
• Local authorities and cluster partners

Generic professional competencies

Competencies are important in order for the employee and the organization to deliver desired results. They are relevant for all staff and are divided into the following two categories: 

Professional competencies 

• Experience from working as an Assistant in a humanitarian/recovery context 
• Knowledge and experience within a relevant administration, craft or technical field and ideally a relevant vocational qualification 
• Previous experience from working in complex and volatile contexts 
• Documented results related to the position’s responsibilities 

Context related skills, knowledge and experience

Context/ Specific skills, knowledge and experience: 

• Knowledge of the context in Yemen 
• Knowledge of English and the local language 
• Experience with the Microsoft Suite

Behavioral competencies 

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

• Handling insecure environment 
• Planning and delivering results 
• Empowering and building trust 
• Communicating with impact and respect 

Performance Management 

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews: 

• The Job Description 
• The Work and Development Plan 
• The Mid-term/End-of-trial Period Performance Review Template 
• The End-term Performance Review Template 
• The NRC Competency Framework

Qualifications

• Bachelor’s Degree in a relevant field (Education Degree is an asset) 
• At least 2 years of working experience with the communities and INGOs. 
• Excellent communication skills. 
• Excellent computer skills 
• Fluency in English, both written and oral. 
• Ability to rapidly understand the policy, strategic and institutional environment.