• Position Title: Support Services Officer 
• Number of Vacancy: 1
• Duty Station: Aden
• Position Category:  Full-time 1    AND   Regular 1    
• Duration of Assignment: till January 2026
• Deadline: 13 July 2025

About Mercy Corps:

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.  

Program / Department Summary: 

The Support Services Department plays a crucial role in ensuring the smooth operation by providing essential administrative, technical, and logistical assistance. The support team provides support core operational core functions such as HR, Security, and operations which includes Logistics, IT, procurement, Administration, assets…etc. 

General Position Summary:  

The support Services Officer is responsible for providing day-to-day support to the program and other support reams, ensuring programs and operations at Mercy Corps are running smoothly under the direct supervision of Mercy Corps Yemen’s Support Services Manager. Ensuring the relevant support functions are operating in alignment with the organization’s policies, procedures and best practices. 

Essential Job Responsibilities 

HR: 

• Primary responsible person for all Aden recruitments, ensuring full compliance with global and Mercy Corps Yemen policies.
• Ensure proper administration of MCY Taiz city benefits. 
• Monthly payroll timely process with necessary documentation and proper filing. 
• Support all global initiatives at office level.
• Regularly updating all tracking tools. 
• Support with the offboarding process for departing team members. 
• Follow up on annual and mid-terms performance reviews.  
• Ensure monthly close out processes with Social Security and Taxes as per Yemen laws. 
• Regularly keeping up to date records on HCM and archives. 

Security:

• Monitors the security environment and communicates changes to management and staff with routine briefings, recommendations/advises and alerts.
• Provides security briefings and updates to new hires, visitors and as needed. Ensures security orientation is integrated with standard office operational systems.
• Update the security communication phone tree and implement accordingly by sending alerts/advisories and head count procedures. 
• Implement the Safety & Security Management Plan in the field.
• Updating of the external safety and security incidents matrix (data bases) 
• Ensure that an efficient and well-established vehicle/staff tracking system is in place and the tracking file is sent to the Support Service Manager for comments/feedback.
• Lead the Risk Assessment process at regular intervals for any new areas. Make sure that both primary and secondary routes/roads in MC operational areas are assessed/recommended and well identified/briefed to the staff. 

Operations: 

• Manage all Mercy Corps and donor assets according to the Field Asset Management Manual.
• Manage all Mercy Corps vehicles and transport needs according to the Field Fleet Management Manual.
• Manage all Mercy Corps warehousing and material management needs according to the Field Warehouse Management Manual.
• Ensuring fleet management complies with MC standards through appropriate allocation and safe use of vehicles (and generators) and servicing & maintenance schedules are constantly adhered to.
• Ensuring the validity and availability of all vehicle documents (Insurance, Log sheets, Fuel Coupons, Trip Tickets etc.).
• Ensuring that all contracts related to logistics are tracked, valid and up to date e.g. Fleet Rental Agreements, Fleet Maintenance Agreement etc.  
• Arrange the required accommodation for Mercy Corps staff & visitors at times. 
• Full understanding of MC procurement policies. 

Safeguarding

• Actively learns safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work. 
• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members. 
• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g. Integrity Hotline and other options. 
• If relevant, briefing or training any external personnel such as when working with service contractors or subaward partners. 

Supervisory Responsibility

• Office Cleaner

Accountability 

• Reports Directly To: Support Services Manager
• Works Directly With: Other HR team members, Finance, Ops, and other Mercy Corps team members. 

Knowledge and Experience: 

• University degree in HR, security, finance, business administration or related field.
• Minimum three experiences in a similar role managing at least two main functions in the required fields for this role(HR, ops, and security), with one year experience in INGOs. 
• High level of integrity and the ability to maintain the confidentiality of sensitive information.
• Ability to multi-task and deal with sensitive issues with diplomacy and discretion.
• Attention to detail.
• High potential to learn and implement new skills.
• Excellent organizational skills and interpersonal skills.
• Excellent computer skills, Microsoft Office Suite and Microsoft Windows.
• Excellent written and spoken in English. 

Success Factors:

For the support services officer success hinges on a combination of specific behaviors and attitudes. At the time of hire, critical soft skills include strong communication and interpersonal abilities, enabling effective collaboration with team members and stakeholders. A proactive attitude and problem-solving mindset are essential for anticipating and addressing HR, security and operational challenges. As the role develops, adaptability becomes increasingly important to navigate evolving security threats and operational demands. Continuous learning and a commitment to professional development ensure the officer stays updated with the latest industry practices. Additionally, maintaining a high level of integrity and ethical standards is crucial for building trust and ensuring compliance with security protocols. Overall, a balance of vigilance, flexibility, and a collaborative spirit is key to long-term success in this position.

Team Efficiency and Effectiveness  

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work. 
We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together. 

Equal Employment Opportunity 

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.  
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work. 

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the  Interagency Misconduct Disclosure Scheme. By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.
As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).

الصون و الأخلاق

ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم.  نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.
كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org).

Living Conditions

The position is based in Aden, and it may require travel to other program areas.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development. 

Accountability To Participants

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our participants and to international standards guiding international relief and development work, while actively engaging participant communities as equal partners in the design, monitoring and evaluation of our field projects.

Important Notice: 

Mercy Corps never charges candidates any fees at any stage of the recruitment process. If you are asked to make a payment for a job opportunity claiming to be from Mercy Corps, it is a scam.

All official communication from Mercy Corps will come from an example@mercycorps.org email address. We do not contact candidates via Gmail, Yahoo, WhatsApp, or other unofficial channels.

If you receive a suspicious job offer, please report it to us immediately.